Billing and Support

How to check my ON Line Bill

Account balance is incorrect

Payment options

Financial Hardship

What is the verification charge when I sign up on line. 

Customer Service

Cancelling the Service

Making a Complaint

Customer Service Guarantee

Making a complaint 



NBN Bundle setup

NBN New Development Charge

How will the NBN Development Charge affect my NBN service

NBN Bundle setup

Connecting a device to the internet

·         Via Ethernet

·         Via Wi -Fi.



NBN Wi-Fi is not working on one of my devices

NBN Internet service is not working

What speed should I get on NBN

I cannot make or receive any calls from my NBN Phone

I cannot make overseas calls from my NBN phone.